Return & Exchange Policy

At Buy Reliable, customer satisfaction is important to us. To ensure a smooth shopping experience, we offer a 3-day Return & Exchange Policy for eligible orders. Please read the details below to understand how the process works.

3-Day Return & Exchange Window

You can request a return or exchange within 3 days of receiving your order, only if:

  • You received the wrong product

  • The product arrived damaged

  • The item is defective

  • Something is missing from your order

We highly recommend checking your parcel immediately upon delivery.

Conditions for Return & Exchange

To qualify for a return or exchange, the item must be:

  • Unused and in original condition

  • In its original packaging

  • Accompanied by proof such as clear photos or videos

  • Reported within 3 days of delivery

Important:
We do not accept returns for items that are used, opened, damaged after delivery, or returned without valid proof.

Items Not Eligible for Return

Some products cannot be returned or exchanged, such as:

  • Food items that are opened or consumed

  • Cosmetics or personal care items that are unsealed

  • Perishable goods

  • Clearance or sale items

  • Products damaged due to customer mishandling

These restrictions are in place for hygiene and safety reasons.

How to Request a Return or Exchange

You can submit your request through:

  • WhatsApp support

  • Email

  • Social media inbox

  • Website contact form

Please provide the following:

  • Order number

  • Photos or videos showing the issue

  • Your name and contact details

Our team will review your request and guide you through the next steps.

Replacement Process

If your claim is approved:

  • You may receive a replacement of the same item

  • In some cases, you may exchange it with another product of similar value

  • Return shipping details will be shared based on your location and issue type

No Refund Policy

We currently do not offer refunds.
Eligible cases will receive replacement or exchange only.

Our Commitment

We try our best to ensure accurate, fresh, and original products. While issues are rare, we are always here to help you in case of genuine problems. Customer trust is our priority.