Our Product Guarantee Policy
At Buy Reliable, we always aim to deliver original, fresh, and carefully handled products to all our customers across Pakistan. Your satisfaction matters, and we do our best to provide high-quality items with proper packaging and service.
No Formal Guarantee or Warranty
Because of the current shopping standards, supplier limitations, and lack of formal product guarantee protocols in Pakistan, we do not offer any official manufacturer warranty or written guarantee on products.
We believe in full honesty with our customers, and we want to set clear expectations:
There is no official guarantee/warranty claim available on most products in Pakistan.
We cannot take responsibility for manufacturer defects that fall under formal warranties.
We cannot provide written guarantees that brands themselves do not offer.
What We DO Guarantee
While we do not offer formal guarantees, we DO ensure the following:
100% original products sourced from trusted suppliers
Authentic quality with no fake or replica items
Proper packaging and handling during dispatch
Fresh stock, whenever applicable
Honest service with customer support ready to assist
Replacement support only in cases of incorrect, damaged, or missing items (with evidence)
We inspect products before dispatch and always try to provide the best possible experience.
Customer Responsibility
Once the product is delivered in good condition:
We cannot provide guarantee coverage
We cannot offer compensation for usage-related issues
We cannot claim warranty services on behalf of brands
We cannot take responsibility after the product is opened/used
This policy is to maintain transparency and honesty with all customers.
Our Commitment
Even though we cannot offer a formal guarantee, we are committed to:
Selling original and reliable products
Offering fair support in case of genuine issues
Maintaining customer trust and delivering quality service
Your trust means everything to us, and we continuously work to improve our service and product standards.